ShineBright — Privacy Policy

Last updated: September 19, 2026 (v1.1)

ShineBright is the booking app for the ShineBright cleaning service (Los Angeles, California). This policy explains what information the app handles, why, and the choices you have. It applies to the ShineBright client app on iPhone and Android; a companion app used only by our own team handles the operational side of the same data.

1. Who is responsible

ShineBright (the cleaning business) is responsible for the personal information handled through the app. Privacy contact: juanmanuelchio12@gmail.com.

2. Information we collect

Phone number: used to create and sign in to your account via a one-time SMS code (Firebase Authentication). Standard message & data rates may apply to verification texts.
Name: so our team knows who to greet at your door.
Service address (and an optional gate/access code you choose to provide): so we can clean at the right place and get in. The address is saved together with its map coordinates, which is how our team finds the door. If you tap “use my location” while placing the pin, your device location is read once for that pin. We never collect your location in the background, and the app asks for no background-location permission.
Birthday month (optional) and preferred language: the month lets us send you a birthday offer, and the language setting keeps the app and our messages in English or Spanish.
Bookings and messages: your service requests, appointment details, the notes you write on them, chat messages with our team, and ratings you leave after a visit. Your history of booked and paid cleanings stays on your account so you can see it and so loyalty rewards add up.
Payment proof (optional): if you pay by Zelle, you may upload a screenshot of your transfer so we can confirm it. We never see or store card numbers — the app has no card processing; cash/card payments happen in person.
Push notification token: an identifier your phone gives us so we can notify you about your quote, visit status, and reminders. You control notifications in your phone’s settings — iOS Settings on iPhone, and either the in-app prompt or Android Settings on Android.

We do not collect data for advertising, we do not track you across other apps or websites, and we do not sell or share your personal information.

3. How we use it

To provide the service: quotes, scheduling, reminders, payment confirmation, and support chat.
To operate the business: visit history, loyalty rewards and coupons tied to your account, and basic service metrics.
To keep the platform safe: abuse prevention, blocked accounts, and device integrity checks through Firebase App Check — App Attest on iPhone and Play Integrity on Android.

4. Where it is stored

Data is stored in Firebase (Google LLC) on servers in the United States (us-central1), protected by Google's security measures and by per-account security rules: your account can only read and write its own data. Google acts as our processor; see Firebase Privacy & Security.

5. Retention and deleting your account

The full, step-by-step version of this section, including how to ask for deletion if you no longer have the app installed, is on our account deletion page.

You can delete your account at any time from Profile → Delete account inside the app, or by emailing us if you no longer have it installed.

As soon as the account is closed we remove your name and your saved addresses. Signing in with the same phone number within 90 days reopens the account.

Within 90 days of closing it we permanently erase your phone number from your profile, your push notification identifiers, the payment receipts you uploaded, the addresses and arrival notes stored on your past bookings, the notes you wrote on them, and your entire chat history with our team.

What we keep after that carries no personal details: the date, service and amount of each completed cleaning, which we need for our accounting and tax records and which can no longer be traced back to you.

6. Your rights (California and elsewhere)

You may request access to, correction of, or deletion of your personal information — in-app (account deletion) or by emailing juanmanuelchio12@gmail.com. We do not sell or share personal information as defined by the CCPA/CPRA, and we will never discriminate against you for exercising your rights.

7. Children

The app is not directed to children under 13, and we do not knowingly collect personal information from them. Booking requires being old enough to contract for services.

8. Changes

If this policy changes materially, we will update this page and the “last updated” date above. Continued use of the app after a change means you accept the updated policy.